Returns & Warranty Policy
At Iron Horse Wellness, we stand behind the quality of our products. This policy outlines our warranty coverage, return procedures, and customer support commitments.
1. Warranty Coverage
- All Iron Horse Wellness Group accessories include a 30-day manufacturer defect warranty.
- The warranty covers defects in materials and workmanship under normal use.
- If your product is defective, contact us for assistance—warranty claims may result in a replacement or account credit.
- Extended Warranty: Register your product within 14 days of purchase to extend your warranty to 60 days at no cost. Register here.
2. Returns & Exchanges
- If you receive a defective or incorrect item, notify us within 14 days of delivery.
- For eligible returns, we will provide account credit or ship a replacement with your next order.
- International returns are managed through our local distributor or retail partner in your region.
- Products must be unused and in original condition for non-defective returns (if permitted).
3. How to Start a Return or Warranty Claim
- Contact our support team at info@ironhorsewellness.com with your order number, product details, and a description of the issue.
- Include photos if possible to help us resolve your claim quickly.
- Our team will respond within one business day.
4. Exclusions
- Warranty does not cover damage from misuse, improper care, normal wear and tear, or unauthorized modifications.
- Clearance and final sale items may not be eligible for return.
5. Shipping Costs
- For defective products, we cover the cost of return shipping or replacement.
- For non-defective returns (if permitted), shipping costs may be deducted from your refund or credit.
6. Customer Support
We are committed to your satisfaction. If you have questions about our return or warranty policies, reach out anytime.
Email: info@ironhorsewellness.com
Phone: (519) 497-2700
Hours: Mon-Fri, 9 AM - 5 PM EST