Frequently Asked Questions (FAQs)
Frequently Asked Questions
Find answers to common questions about Iron Horse Wellness products, ordering, shipping, returns, and more. Can't find what you're looking for? Contact our support team for personalized assistance.
1. What is the warranty on Iron Horse products?
All our lifting accessories and recovery devices come with a 30-day manufacturer defect warranty, with additional warranty available (see our Warranty Registration page for more info). This covers defects in materials and workmanship. If you experience any issues, contact our support team for assistance.
2. How do I determine my correct size?
We provide sizing guides for all products. Gloves come in S–XL (with women's-specific options), wraps are typically one size, and belts/sleeves require measuring your waist or limb circumference. If you're unsure, reach out for personalized guidance, or visit our Iron Horse Wellness product collection for specific sizing options.
3. What technologies are built into Iron Horse products?
Our products are crafted from premium materials including cowhide and split leather, military‑grade webbing, high‑quality neoprene, and advanced grip fabrics. Select products also feature proprietary design technologies such as IronAdapt™ Flex Channels (engineered support), ThermaSync™ Climate‑Control System (comfort-focused temperature regulation), and HexGrip Matrix™ (enhanced grip distribution).
4. Do you offer international shipping?
Yes, we ship Globally to most countries. Shipping costs and delivery times vary by location. Duties may be included (DDP) or handled by the customer, depending on the destination.
5. What is your return and exchange policy?
If you receive a defective item, we'll provide account credit or a replacement. International returns are managed through local distributors or retail partners. Contact us to start a return or exchange.
6. Are your products suitable for beginners?
Absolutely! Our gear is designed for all fitness levels, from beginners to elite athletes. We offer entry-level and advanced products to support every stage of your fitness journey.
7. Do you offer bulk or wholesale pricing?
Yes, we provide tiered wholesale pricing for retailers, gyms, and corporate wellness programs. Bulk orders qualify for discounts. Contact our sales team for details.
8. What makes Iron Horse products different from competitors?
We combine 20 years of expertise with premium materials, rigorous quality control, and innovative design. Our products feature advanced materials, women-specific fits, and technology integration.
9. How do I care for my Iron Horse products?
Leather items should be wiped with a damp cloth and conditioned regularly. Neoprene sleeves can be hand-washed in cool water and air-dried. Detailed care instructions are available here.
Still Have Questions?
Our support team is here to help. Contact us for personalized assistance with product selection, sizing, orders, or anything else you need to help Build Yourself Better.